POD Policy

Product Customization And Print On Demand (POD) Policy

 

1. Global Trade Leader Products Customization and POD services is entrust third-party suppliers to produce products based on your customization requests that submitted on GTL (including but not limited to your requirements on pattern, color, material, etc.)

 

2. Customer should ensure the request that you submit (including but not limited to your requirements on pattern, colour, material, etc.) does not infringe the legal rights (such as intellectual property rights) of any party, and you shall bear all responsibilities and expenses by yourself. GTL disclaims all liability and reserves the right to claim compensation from you for all resulting costs.

 

3. Once GTL finds that the request you submitted may be suspected of violating the legal rights of others or violating any relevant policies of GTL. GTL has the right to stop the delivery and not refund.

 

4. Customer are supposed to actively communicate with Our POD support team about your request. Our POD support team will decline your customization request without any responsibilities.

 

5. When your request is approved, GTL is obliged to entrust the supplier to produce the product. At the same time, due to the limitation of the supplier's MOQ, you are obliged to communicate with GTL to find a reasonable solution, GTL has the right to directly stop your customization request without taking any responsibility, if the communication is unsuccessful.

 

6. POD orders cannot be cancelled or edit design once the payment is successfully paid due to it is customize product.

 

7. GTL will not deal with the refund replacement or resend if the order is delivered.

a) Refused.

b) Ordered wrong size or color and wrong information of the order.

 

8. GTL is obliged to inform you of the delay in the delivery of customized or POD products caused by third-party suppliers, and GTL is not responsible for any delayed delivery.

 

9. Customer required to contact us at support@globaltradeleader.com

a) If there is any issue with your order within 2 days after the product has been delivered.

b) Customer required to provide photo or upload videos with product defect detail and relevant materials.

c) Our POD support team will investigate and will determine that you are eligible to receive a replacement without any cost.